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Customer Service Recognition Program

Superintendent’s Awards are presented to certified employees, non-certified employees, transportation employees, and nutrition services employees that display exceptional customer service in their actions and behavior to continue the district’s tradition of excellence. PCS has five key principles of customer service. 1. Listen. 2. Recover well when mistakes are made. 3. Respond in a timely manner (one business day). 4. Own the problem and attempt to resolve it. 5. Use eye contact and a friendly greeting.


Nominations will be accepted anytime, with recognition planned for each month. The deadline for nominations is the last business day of each month. Anyone (students, staff members, community members, etc.) may nominate employees that demonstrate exceptional customer service with one or more of the five key principles. There is no limit to the number of times an employee may be nominated. Click here and read the attached form. Nominate someone you know that has demonstrated exceptional customer service.


Our latest customer service award recipients are Ms. Cynthia Duechting-EL teacher, Dr. Stephanie Snell-school psychologist, and Mr. Keith Maly-high school activities director. Thank you to James Fabian of Farmers Insurance in Plattsmouth for providing gift cards to support our customer service recognition program.


Thank you. Superintendent Dr. Richard E. Hasty